LEGAL

Terms of Service

Effective Date: March 26, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Tenant," "you," or "your") and InkReef ("InkReef," "we," "us," or "our") governing your access to and use of the InkReef platform, including all related services, applications, and websites (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

1. Definitions

  • "Platform" means the InkReef software-as-a-service application, including the web application, APIs, customer portal, online storefront, and all related tools.
  • "Tenant" means a business or individual who creates an account on the Platform to manage their custom apparel operations.
  • "Tenant Data" means all data uploaded, entered, or generated by a Tenant through the Platform, including customer records, orders, quotes, invoices, designs, artwork files, and communications.
  • "End Customer" means any customer of a Tenant who interacts with the Platform through the customer portal or online storefront.
  • "Subscription" means the paid plan selected by the Tenant, which determines feature access and usage limits.

2. Account Terms

  • You must provide accurate, complete, and current information when creating your account.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • You must be at least 18 years old and legally capable of entering into a binding contract.
  • You must promptly notify InkReef of any unauthorized use of your account.
  • InkReef reserves the right to suspend or terminate accounts that provide false information.
  • One person or legal entity may not maintain more than one free or trial account.

3. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

  • Use the Service for any illegal activity or to promote illegal content.
  • Upload, distribute, or transmit malware, viruses, or other harmful code.
  • Attempt to reverse engineer, decompile, or disassemble the Platform.
  • Scrape, crawl, or use automated tools to access the Service beyond published API limits.
  • Share account credentials with unauthorized parties.
  • Circumvent, disable, or interfere with security features of the Service.
  • Use the Service to send unsolicited commercial messages (spam).
  • Impersonate another person or entity.
  • Interfere with or disrupt the integrity or performance of the Service.

For full details, see our Acceptable Use Policy.

4. Service Description

InkReef provides a cloud-based platform for custom apparel businesses to manage their operations, including:

  • Quote and order management
  • Invoicing and payment tracking
  • Customer relationship management
  • Customer-facing portal and online storefront
  • Design and artwork management
  • Email and SMS communications
  • Integrations with third-party services (Stripe, QuickBooks, Google Calendar, etc.)

InkReef provides the platform and infrastructure. Tenants are solely responsible for their own business operations, including pricing decisions, artwork quality, production timelines, customer communications, and dispute resolution with their end customers.

5. Payment Terms

  • Subscriptions are billed monthly or annually, as selected at sign-up.
  • All fees are stated in US Dollars and are non-refundable unless otherwise stated.
  • Payment is processed through Stripe. By subscribing, you also agree to Stripe's terms of service.
  • InkReef may change pricing with at least 30 days' written notice. Price changes take effect at the start of your next billing cycle.
  • If payment fails, InkReef will attempt to collect for up to 14 days. After that, your account may be suspended.
  • Free trials are available as specified on our pricing page. No credit card is required for trial accounts.

6. Data Ownership

  • Tenant Data: You retain full ownership of all Tenant Data. InkReef does not claim any intellectual property rights over your data, including customer records, orders, designs, artwork, or any other content you upload or create on the Platform.
  • Data Export: You may export your data at any time through the Platform's export features. InkReef will provide data export assistance upon written request.
  • Data Isolation: Each tenant's data is stored in a separate database. Tenant data is never shared with, visible to, or accessible by other tenants.
  • License Grant: You grant InkReef a limited, non-exclusive license to use your data solely for the purpose of providing and improving the Service. This license terminates when you delete your data or close your account.

7. Intellectual Property

  • Platform IP: InkReef owns all rights, title, and interest in the Platform software, including its design, code, algorithms, user interface, documentation, and branding. Nothing in these Terms transfers any Platform IP to you.
  • Tenant IP: You retain all rights to your branding, logos, designs, artwork, and business content uploaded to the Platform.
  • Feedback: If you provide suggestions, ideas, or feedback about the Service, InkReef may use that feedback without obligation to you.

8. Service Availability

  • Starter Plan: InkReef provides the Service on a commercially reasonable basis. No specific uptime guarantee is made for Starter plan accounts.
  • Professional Plan: InkReef targets 99.5% monthly uptime for Professional plan accounts.
  • Enterprise Plan: InkReef targets 99.9% monthly uptime for Enterprise plan accounts, as detailed in a separate Service Level Agreement (SLA).
  • Scheduled maintenance windows are communicated at least 48 hours in advance when possible.
  • InkReef is not responsible for downtime caused by factors outside our control, including internet outages, third-party service failures, or force majeure events.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • InkReef's total aggregate liability under these Terms shall not exceed the amounts paid by you to InkReef in the twelve (12) months preceding the event giving rise to the claim.
  • InkReef shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
  • InkReef is not liable for a Tenant's pricing decisions, artwork quality, production errors, customer disputes, or any other aspect of the Tenant's business operations.
  • InkReef is not liable for the actions or omissions of third-party services integrated with the Platform (Stripe, email providers, SMS providers, etc.).

10. Indemnification

You agree to indemnify, defend, and hold harmless InkReef and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service.
  • Your violation of these Terms.
  • Your violation of any applicable law or regulation.
  • Any dispute between you and your end customers.
  • Content you upload, create, or distribute through the Platform.

11. Termination

  • By Tenant: You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period.
  • By InkReef: InkReef may suspend or terminate your account for violation of these Terms, non-payment, or for any reason with 30 days' written notice.
  • Immediate Termination: InkReef may terminate your account immediately without notice for illegal activity, security threats, or material breach of these Terms.
  • Effect of Termination: Upon termination, your access to the Service will cease. InkReef will retain your data for 30 days after termination to allow for data export. After the 30-day period, all Tenant Data will be permanently deleted.
  • Survival: Sections regarding Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution survive termination.

12. Modifications to the Service

  • InkReef may modify, update, or discontinue features of the Service at any time.
  • For material changes that reduce functionality, InkReef will provide at least 30 days' written notice via email or in-app notification.
  • Continued use of the Service after modifications constitutes acceptance of those changes.
  • InkReef may update these Terms from time to time. Material changes will be communicated with at least 30 days' notice. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of law principles.

14. Dispute Resolution

  • Informal Resolution: Before initiating formal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of at least 30 days.
  • Binding Arbitration: Any dispute that cannot be resolved through negotiation shall be settled by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration shall take place in San Francisco, California, or remotely at the election of either party.
  • Class Action Waiver: You agree to resolve disputes with InkReef on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.
  • Exceptions: Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or to prevent irreparable harm.

15. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy, Acceptable Use Policy, and Data Processing Agreement, constitute the entire agreement between you and InkReef.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.
  • Waiver: Failure by InkReef to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
  • Assignment: You may not assign your rights under these Terms without InkReef's prior written consent. InkReef may assign its rights and obligations without restriction.
  • Notices: InkReef may send notices to the email address associated with your account. You may send notices to [email protected].

16. Contact

If you have questions about these Terms, contact us at: